Privacy Policy
Your privacy is paramount to us. We are committed to protecting your personal information with the utmost care and transparency. At Al Habtour Realty, we understand that your trust is earned through transparency and respect for your privacy. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you engage with our services, visit our website, or interact with our marketing communications.
Last Updated: November 30, 2025
1.Who We Are
Legal Entity: Al Habtour Real Estate L.L.C (trading as “Al Habtour Realty”)
License Number: 231001
Registered Address: Office 310 & 311, Malaysian Trade Center, Oud Metha, Dubai, United Arab Emirates
Contact Email: info@alhabtourrealty.com
Phone: +971 58 991 3194 | +971 4 335 6666
As one of Dubai’s distinguished real estate agencies since 1993, we are committed to upholding the highest standards of data protection in compliance with the EU General Data Protection Regulation (GDPR), UAE data protection laws, and international best practices.
2. Information We Collect
To provide you with exceptional service and exclusive access to Dubai’s finest properties, we may collect the following information:
Information You Provide Directly:
– Personal Details: Name, email address, phone number, nationality, and preferred language
– Property Preferences: Desired locations, property types, budget range, and investment goals
– Communication Records: Correspondence via email, phone, WhatsApp, or contact forms
– Viewing Requests: Scheduling preferences for property viewings and consultations
– Marketing Preferences: Your consent to receive exclusive property alerts and market insights
Information Collected Automatically:
– Website Analytics: IP address, browser type, device information, pages visited, and time spent on our website
-Cookies & Tracking Technologies: Information collected through cookies, Meta Pixel (Facebook/Instagram), Google Analytics, TikTok Pixel, Snapchat Pixel, and Google Tag Manager
– Social Media Interactions: Engagement with our content on Facebook, Instagram, TikTok, Snapchat, and other platforms
3. How We Use Your Information
We use your personal information exclusively for legitimate business purposes, including:
– Property Services: Matching you with exclusive properties that align with your preferences and investment goals
– Personalized Communication: Providing tailored property recommendations, market insights, and investment opportunities
– Scheduling & Coordination: Arranging private viewings, consultations, and property tours
– Marketing Communications: Sending you curated property alerts, exclusive listings, and real estate market updates (only with your consent)
– Customer Relationship Management: Managing your inquiries and maintaining our relationship through our CRM system (Bitrix24, hosted on AWS)
– Website Optimization: Improving your browsing experience through analytics and understanding user behavior
– Advertising & Retargeting: Displaying relevant property advertisements on Meta (Facebook/Instagram), Google, TikTok, and Snapchat platforms
– Legal Compliance: Meeting regulatory requirements and protecting our legal rights
4. Legal Basis for Processing (GDPR Compliance)
Under GDPR, we process your data based on the following legal grounds:
– Consent: When you provide explicit consent for marketing communications or tracking technologies
– Contractual Necessity: To fulfill our services and respond to your property inquiries
– Legitimate Interests: To improve our services, analyze website performance, and maintain business relationships
– Legal Obligation: To comply with applicable laws and regulations in the UAE and internationally
5. How We Share Your Information
Your privacy is paramount. We do not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:
Service Providers:
– CRM & Data Storage: Bitrix24 (hosted on AWS) for managing client relationships
– Email Marketing: Mailchimp (if and when activated) for sending curated property updates
– Analytics & Advertising: Meta (Facebook/Instagram), Google Analytics, Google Ads, TikTok, Snapchat, and Google Tag Manager for website optimization and targeted advertising
– Communication Tools: WhatsApp Business for instant client communication
Legal Requirements:
We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights and prevent fraud.
Business Partners:
In rare cases, we may share your information with trusted real estate partners to facilitate property transactions, always with your prior consent.
6. International Data Transfers
As we operate globally and use international service providers (such as AWS, Meta, Google, and Mailchimp), your data may be transferred to and processed in countries outside the UAE and European Economic Area (EEA).
We ensure that all international data transfers comply with GDPR requirements through:
– Standard Contractual Clauses (SCCs): EU-approved data transfer agreements with service providers
– Adequacy Decisions: Transferring data only to countries recognized by the EU as having adequate data protection laws
– Appropriate Safeguards: Implementing technical and organizational measures to protect your data during transfer
7. Data Security
We take your data security seriously and implement industry-standard measures to protect your information:
– Encryption: SSL/TLS encryption for data transmission on our website
– Secure Hosting: AWS cloud infrastructure with enterprise-grade security protocols
– Access Controls: Restricted access to personal data, limited to authorized personnel only
– Regular Audits: Periodic security assessments and vulnerability testing
– Data Protection Officer: Dedicated oversight by our marketing team (contact: marketing@alhabtourrealty.com)
While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and exercise caution when sharing sensitive information online.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
– Active Clients: For the duration of our business relationship and up to 2 years thereafter for record-keeping and potential future opportunities
– Marketing Communications: Until you withdraw consent or unsubscribe from our mailing list
– Legal Obligations: As required by UAE and international laws (typically up to 7 years for financial records)
– Upon Request: We will delete your data promptly upon receiving a valid deletion request, subject to legal retention requirements
9. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
– Right to Access: Request a copy of the personal data we hold about you
– Right to Rectification: Correct inaccurate or incomplete information
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain circumstances
– Right to Restrict Processing: Limit how we use your data in specific situations
– Right to Data Portability: Receive your data in a structured, machine-readable format
– Right to Object: Opt out of marketing communications or data processing based on legitimate interests
– Right to Withdraw Consent: Revoke consent for data processing at any time without affecting prior processing
– Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise any of these rights, please contact us at:
marketing@alhabtourrealty.com or call +971 58 991 3194
10. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content.
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use:
– Essential Cookies: Necessary for website functionality (e.g., security, login sessions)
– Analytics Cookies: Google Analytics to understand how visitors use our site
– Marketing Cookies: Meta Pixel, TikTok Pixel, Snapchat Pixel, and Google Tag Manager to deliver personalized ads and measure campaign performance
– Preference Cookies: Remember your language, region, and display settings
Managing Cookies:
You can control cookies through your browser settings. Please note that disabling cookies may limit certain website functionalities. To opt out of targeted advertising:
– Meta (Facebook/Instagram): Visit Facebook Ad Preferences
– Google: Visit Google Ads Settings
– TikTok: Visit TikTok Ad Settings
– Snapchat: Visit Snapchat Ad Preferences
11. Marketing Communications
With your consent, we may send you:
– Exclusive property listings and investment opportunities
– Market insights and real estate trends in Dubai
– Invitations to private viewings and exclusive events
– Personalized property recommendations based on your preferences
You can unsubscribe at any time by:
– Clicking the “Unsubscribe” link in any marketing email
– Contacting us at marketing@alhabtourrealty.com
– Calling us at +971 58 991 3194
12. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Children's Privacy
Our services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take prompt action to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
For significant changes, we will notify you via email or through a prominent notice on our website.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don’t hesitate to reach out:
Al Habtour Real Estate L.L.C (Al Habtour Realty)
Data Protection Contact: Marketing Team
Email: marketing@alhabtourrealty.com
Alternative Email: info@alhabtourrealty.com
Phone: +971 58 991 3194
Landline: +971 4 335 6666
WhatsApp: +971 58 991 3194
Address: Office 310 & 311, Malaysian Trade Center, Oud Metha, Dubai, United Arab Emirates
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At Al Habtour Realty, your trust and privacy are the foundation of our relationship. Thank you for allowing us to serve you in your journey to find Dubai’s finest properties.
Effective Date: November 30, 2025